General

1. Why are GP practices using the PHN's Data Quality Improvement Plan and installing the CAT Tool?
2. What is the Quality Improvement Process the PHN is using?
3. How is the Quality Improvement program applied at the practice level?
4. What is the typical installation process for the CAT Plus products?
5. Who will contact our practice to install the tools?
6. Does the practice have to pay for installation?
7. What does PEN CS install for the practice?
8. What is "administrative access to the server mean"?

Installation

1. Why does the CAT Tool need to be installed on the server?
2. Can

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1. CAT4 be installed on a desktop computer instead of the Server?
2. Is there a special password for Best Practice that I need?
3. Do I need to have my IT support person present during the installation?
4. Why is my IT required to be involved during installation?
5. Why does a practice need to provide IT contact details to PEN CS for

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1. PEN CS installation?
2. What if a practice gets charged by the IT company? Is there a way to avoid the charge?
3. How can other users in the practice see the extracts?
4. If I need to cancel or reschedule the appointment what should I do?
5. I had an appointment booked but no one from

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1. PEN CS called, what happened?

Products

1. What exactly is the Clinical Audit Tool /

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1. CAT4?
2. What is Topbar?
3. Do CAT4 and Topbar rely on each other to work at a practice? Is one or the other optional?
4. What is PAT CAT?
5. How does a practice benefit from submitting data to the PHN/PATCAT?

Scheduler

1. Our practice already has Scheduler installed, why does it need to be updated?
2. What is Scheduler?
3. What is the benefit of Scheduler?
4. When will Scheduler Run?
5. Why is it preferable to run scheduler out of hours?
6. What are the impacts if it has to be done and set up during business hours?
7. Why are the products free to our practice?
8. Can our practice submit data manually?

Data Security 

1. Where is the PAT CAT data stored?
2. Does any identified information leave the general practice?
3. Can I exclude patients that do not wish to have their data shared with the PHN?
4. Will other practices see my data?
5. What is de-identified data?
6. Do the CAT Products write back to the Clinical System? 
7. Does CAT Plus

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1. always connect to the Clinical System every time it runs? 

Ethics 

1. Does the RACGP Require ethics approval before using the CAT plus products?

General

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On the day a verified/allocated support engineer from PENCS Pen CS Pty Ltd will contact you, or the person you nominated on the booking form to install the software. PENCS Pen CS is the company that develop the software Clinical Audit Tool, Top Bar, Scheduler PAT CAT. We are an Australian owned and operated company with offices in Sydney and Melbourne. You can find out more about our organisation here. http://www.pencs.com.au/

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What does PEN CS install for the practice?

PENCS Pen CS will install the clinical audit tool (CAT4) software, and the scheduler that allows the software on a monthly basis to collect the snapshot or extract of the clinical data. http://www.pencs.com.au/products/

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To install the software our support team will need to run an .exe file as in any standard software installation. Some computers require a password to install software

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Why does

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CAT4 need to be installed on the server?

The CAT tool is installed on the practice server because the tool can be used on multiple computers within the practice. Having the extract saved on the server saves allows the copy to be shared with each desktop computer without needing to create a duplicate copy. The tool also needs full administrative permission to save the extracts to a central location. The server also is normally backed up so this means that the information extracted is a part of the backup. Servers are also normally left on 24/7 meaning that the tool can be run out of hours so as not to disrupt the practice during the day, and the server is usually the most powerful computer in the practice.

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Can

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CAT4 be installed on a desktop computer instead of the Server?

Yes. The tool can be installed on a desktop or a server. Ideally if the information is shared it should be on the server but some practices may choose to have it on an individual desktop computer. Please contact your PHN or PENCS to discuss your individual requirements.

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Why does a practice need to provide IT contact details to PEN CS for PENCS PEN CS installation?

The practice does not need to supply the IT contact unless they wish to do so. The practice may provide any point of contact for the installation. PENCS have found however that in the event that the installation cannot be easily completed It may be required to have a second call. Other practices prefer to simply have their IT support providers involved from the beginning. If you are unsure about this process do not hesitate to contact your PHN or PENCS support to discuss this issue.

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I had an appointment booked but no one from PENCS PEN CS called, what happened?

You may have had your phone switched to go to voicemail, or the contact was not available. Please contact PENCS on 1800 762 993 to reschedule the appointment.

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Products

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What

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is the Clinical Audit Tool  /

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CAT4?

CAT4 is a practice management and reporting software tool that works alongside the GP Clinical Information System. It extracts the patient data from the CIS standardises it to a set of reporting categories and displays it in a statistical and graphical format that is easy to understand and action. The data can be de-identified to allow the practice to participate in quality programs that are run by various organisations. Practice staff can easily identify and target populations for review and management in areas such as chronic disease management, poor patient health outcomes, data quality improvements, eHealth program, and preventable hospital admissions.
http://www.pencs.com.au/products/cat4/

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Data Security

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 Where is the PAT CAT data stored?

PENCS Pen CS do not store the data, the data is stored on the PHN's servers. The data is sent directly from the practice to the PHN server.

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No. No CAT Plus products write back to the practices clinical system.

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Does CAT Plus

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always connect to the Clinical System every time it runs?

No. The CAT Plus tool runs independently from the clinical system and uses the extracts. 

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