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1. Why are GP practices using the PHN's Data Quality Improvement Plan and installing the CAT ToolPlus?
2. What is the Quality Improvement Process the PHN is using?
3. How is the Quality Improvement program applied at the practice level?
4. What is the typical installation process for the CAT Plus products?
5. Who will contact our practice to install the tools?
6. Does the practice have to pay for installation?
7. What does PEN CS install for the practice?
8. What is "administrative access to the server mean"?

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1. Why does the CAT Tool need to be installed on the server?
2. Can CAT4 be installed on a desktop computer instead of the Server?
3. Is there a special password for Best Practice that I need?
4. Do I need to have my IT support person present during the installation?
5. Why is my IT required to be involved during installation?
6. Why does a practice need to provide IT contact details to PEN CS for PEN CS installation?
7. What if a practice gets charged by the IT company? Is there a way to avoid the charge?
8. How can other users in the practice see the extracts?
9. If I need to cancel or reschedule the appointment what should I do?
10. I had an appointment booked but no one from PEN CS called, what happened?

Products

1. What exactly is the Clinical Audit Tool / CAT4?
2. What is Topbar?
3. Do CAT4 and Topbar rely on each other to work at a practice? Is one or the other optional?
4. What is PAT CAT?
5. How does a practice benefit from submitting data to the PHN/PATCAT?

Scheduler

1. Our practice already has Scheduler installed, why does it need to be updated?
2. What is Scheduler?
3. What is the benefit of Scheduler?
4. When will Scheduler Run?
5. Why is it preferable to run scheduler out of hours?
6. What are the impacts if it has to be done and set up during business hours?
7. Why are the products free to our practice?
8. Can our practice submit data manually?

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Data Security 

1. Where is the PAT CAT data stored?
2. Does any identified information leave the general practice?
3. Can I exclude patients that do not wish to have their data shared with the PHN?
4. Will other practices see my data?
5. What is de-identified data?
6. Do the CAT Products write back to the Clinical System? 
7. Does CAT Plus always connect to the Clinical System every time it runs?  

Ethics 

1. Does the RACGP Require ethics approval before using the CAT plus products?

General

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Why are GP practices using the PHN's Data Quality Improvement Plan and installing

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CAT

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Plus?

RACGP Guidelines
General Practices are centre of healthcare in Australia and the RACGP Standards for General Practices (4^th edition) state;
The guideline Criterion 3.1.1 Quality Improvement Activities

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