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1. Why are GP practices using the PHN's Data Quality Improvement Plan and installing CAT Plus?
2. What is the Quality Improvement Process the PHN is using?
3. How is the Quality Improvement program applied at the practice level?
4. What is the typical installation process for the CAT Plus products?
5. Who will contact our practice to install the tools?
6. Does the practice have to pay for installation?
7. What does PEN CS install for the practice?
8. What is "administrative access to the server mean"?

Installation

1. Why does the CAT Tool need to be installed on the server?
2. Can CAT4 be installed on a desktop computer instead of the Server?
3. Is there a special password for Best Practice that I need?
4. Do I need to have my IT support person present during the installation?
5. Why is my IT required to be involved during installation?
6. Why does a practice need to provide IT contact details to PEN CS for PEN CS installation?
7. What if a practice gets charged by the IT company? Is there a way to avoid the charge?
8. How can other users in the practice see the extracts?
9. If I need to cancel or reschedule the appointment what should I do?
10. I had an appointment booked but no one from PEN CS called, what happened?

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Products

1. What exactly is the Clinical Audit Tool / CAT4?
2. What is Topbar?
3. Do CAT4 and Topbar rely on each other to work at a practice? Is one or the other optional?
4. What is PAT CAT?
5. How does a practice benefit from submitting data to the PHN/PATCAT?

Scheduler

1. Our practice already has Scheduler installed, why does it need to be updated?
2. What is Scheduler?
3. What is the benefit of Scheduler?
4. When will Scheduler Run?
5. Why is it preferable to run scheduler out of hours?
6. What are the impacts if it has to be done and set up during business hours?
7. Why are the products free to our practice?
8. Can our practice submit data manually?

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1. Does the RACGP Require ethics approval before using the CAT plus products?

Checklist for PracticesChecklist For Practices

Important Phone Numbers 

Topbar Usernames

General

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Why are GP practices using the PHN's Data Quality Improvement Plan and installing CAT Plus?

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http://www.racgp.org.au/your-practice/standards/standards4thedition/safety,-quality-improvement-and-education/3-1/quality-improvement-activities/
The CAT4 tool can be an integral part of achieving these goals.

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• It allows the practice to use the graphs that are produced to show how the practice has improved in the past three years. To do this the tool can collect a data extract each month.
• The practice can review their own data, and the PHN can assist with providing benchmarking with other practices in the PHN catchment to see how the practices data compares.
• Decisions about what quality improvement programs can be decided on the basis of what areas the practice is not complying with the RACGP guidelines.

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The PHN may choose to apply a public health methodology to building sustainable systems and process that improve patient health outcomes. The Plan, Do, Study Act (PDSA) cycle is one example of how CAT Plus can be the backbone for practice assistance. It can be deployed through a Quality Improvement Management Framework (QIMF), and as such a PHN can target specific projects and implement them.

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Installation

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You may have had your phone switched to go to voicemail, or the contact was not available. Please contact PENCS on 1800 762 993 to reschedule the appointment. 

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Products

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For a quality improvement activity to be undertaken within a general practice, where the primary purpose is to monitor, evaluate or improve the quality of healthcare delivered by the practice, ethics approval is not required.
Clinical audits using a tool such as the Clinical Audit Tool (CAT) (see Criterion 3.1.1 Quality improvement activities) or 'plan, do, study, act' cycles undertaken within a general practice as part of a quality improvement activity do not require ethics approval. For example, a practice wishing to determine how many of its pregnant patients are given advice on smoking cessation, or how many patients with heart failure are prescribed ACE inhibitors and beta blockers, may complete an audit on their practice data.
In general, a practice's quality improvement or clinical audit activities for the purpose of seeking to improve the delivery of a particular treatment or service would not be considered a directly related secondary purpose for information use or disclosure. In other words, it is likely the practice would need to seek specific consent for this use of patients' health information for clinical audit activities.
To ensure patients understand and have reasonable expectations of quality improvement activities, practices are encouraged to include information about quality improvement activities and clinical audits in the practice policy on managing health information. Ideally, express consent for these activities will be obtained upon patient registration.
Source:http://www.racgp.org.au/your-practice/standards/standards4thedition/practice-management/4-2/confidentiality-and-privacy-of-health-information/

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Checklist for Practices

• Our practice has Best Practice Software, Medical Director, Genie, Communicare.
• I know what billing system we have installed.
• I am able to install software on the main computer, or server.
• If needed I know the password to install software on the server.
• I have the contact details of our IT person and if needed I can contact them to obtain passwords.
• If our IT contact is unavailable I understand that another call may be needed to
• If using Best Practice, I am aware that a browser password may be required.

Important Phone

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Pen CS Support 1800 762 993 support@pencs.com.au help.pencs.com.au
Best Practice Support 1300 40 1111 www.bpsoftware.net support@bpsoftware.net
Communicare 08 6212 6900 communicare@healthconnex.com.au
Genie Solutions 07 3870 4085 support@geniesolutions.com.au
Zedmed 1300 933 000
Practix www.isofthealt.com
Medical Director 1300 788 802 www.medicaldirector.com
Medinet 1300 723 938
MMEx 08 6250 9170 info@isahealthcare.com
Medtech32 1800 148 165 support@medtechglobal.com

Sydney North Health Network 02 9432 8200 or Deb
Capital Health Network 02 6287 8099 or Eleanor Whitehead 02 6287 8048.

Topbar Usernames

Ideally create this table in Excel and email to your PHN to have Topbar logins created.