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Pen CS do not store the data, the data is stored on the PHN's servers. The de-identified data is sent directly from the practice to the PHN server in a zipped and encrypted file.

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Does any identified information leave the general practice?

CAT4 de-identifies the information within the practice before submitting the de-identified extract to PAT CAT. Practices are encouraged to follow the RACGP guidelines on privacy:
"In general, a practice's quality improvement or clinical audit activities for the purpose of seeking to improve the delivery of a particular treatment or service would not be considered a directly related secondary purpose for information use or disclosure. In other words, it is likely the practice would need to seek specific consent for this use of patients' health information for clinical audit activities.
To ensure patients understand and have reasonable expectations of quality improvement activities, practices are encouraged to include information about quality improvement activities and clinical audits in the practice policy on managing health information. Ideally, express consent for these activities will be obtained upon patient registration." http://www.racgp.org.au/your-practice/standards/standards4thedition/practice-management/4-2/confidentiality-and-privacy-of-health-information/

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No identifiable information ever leaves the practice. The PHN may do benchmarking comparisons as part of the quality improvement program you can discuss with the PHN how they use the data. Other practices can NOT see your data, only the total for the PHN if at all.

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What is de-identified data?

De-identified data means that the information that would identify the patient is removed. This includes first name, surname andOnly the age in years, gender and ethnicity remain in the data after de-identification.

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Do the CAT Products write back to the Clinical System?

No. No CAT Plus products write back to the practices clinical system, we have read only access to your clinical data.

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Does CAT Plus always connect to the Clinical System every time it runs?

No. The CAT Plus runs independently from the clinical system and uses the extracts when you are running queries, the only time a connection is made is when a new snapshot is created, during the data collection.



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Ethics

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  • Our practice has Best Practice Software, Communicare, Genie, Medical Director, Medinet, Medtech32, MMeX, PractiX or Zedmed.
  • I know what billing system we have installed.
  • I am able to install software on the main computer, or server.
  • If needed I know the password to install software on the server.
  • I have the contact details of our IT person and if needed I can contact them to obtain passwords.
  • If our IT contact is unavailable I understand that another call may be needed to
  • If using Best Practice, I am aware that the database browser password may be required.


Important Phone Numbers
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Pen CS Support 1800 762 993 support@pencs.com.au help.pencs.com.au
Best Practice Support 1300 40 1111 www.bpsoftware.net support@bpsoftware.net
Communicare 08 6212 6900 communicare@healthconnex.com.au
Genie Solutions 07 3870 4085 support@geniesolutions.com.au
Zedmed 1300 933 000
Practix www.isofthealt.com
Medical Director 1300 788 802 www.medicaldirector.com
Medinet 1300 723 938
MMEx 08 6250 9170 info@isahealthcare.com
Medtech32 1800 148 165 support@medtechglobal.com


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