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Frequently Asked Questions
Why are GP practices using the PHN's Data Quality Improvement Plan and installing the CAT Tool?
What is the Quality Improvement Process the PHN is using?
How is the Quality Improvement program applied at the practice level?
What is the typical installation process for the CAT Plus products?
Who will contact our practice to install the tools?
Does the practice have to pay for installation?
What does PEN CS install for the practice?
What is "administrative access to the server mean"?
Why does the CAT Tool need to be installed on the server?
Can the CAT Tool be installed on a desktop computer instead of the Server?
Is there a special password for Best Practice that I need?
Do I need to have my IT support person present during the installation?
Why is my IT required to be involved during installation?
Why does a practice need to provide IT contact details to PEN CS for PENCS installation?
What if a practice gets charged by the IT company? Is there a way to avoid the charge?
How can other users in the practice see the extracts?
If I need to cancel or reschedule the appointment what should I do?
I had an appointment booked but no one from PENCS called, what happened?
What exactly is the Clinical Audit Tool / CAT Tool / CAT4?
What is Topbar?
Do CAT4 and Topbar rely on each other to work at a practice? Is one or the other optional?
What is PAT CAT?
How does a practice benefit from submitting data to the PHN/PATCAT?
Our practice already has Scheduler installed, why does it need to be updated?
What is Scheduler?
What is the benefit of Scheduler?
When will Scheduler Run?
Why is it preferable to run scheduler out of hours?
What are the impacts if it has to be done and set up during business hours?
Why are the products free to our practice?
Can our practice submit data manually?
Data Where is the PAT CAT data stored?
Does any identified information leave the general practice?
Can I exclude patients that do not wish to have their data shared with the PHN?
Will other practices see my data?
What is de-identified data?
Do the CAT Products write back to the Clinical System?
Does CAT Plus tool always connect to the Clinical System every time it runs?
Does the RACGP Require ethics approval before using the CAT plus products?
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"Ideally, practices need to review their OWN practice data for quality improvement purposes."
http://www.racgp.org.au/your-practice/standards/standards4thedition/safety,-quality-improvement-and-education/3-1/quality-improvement-activities/
The CAT4 tool can be an integral part of achieving these goals.
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- It allows the practice to use the graphs that are produced to show how the practice has improved in the past three years. To do this the tool can collect a data extract each month.
- The practice can review their own data, and the PHN can assist with providing benchmarking with other practices in the PHN catchment to see how the practices data compares.
- Decisions about what quality improvement programs can be decided on the basis of what areas the practice is not complying with the RACGP guidelines.
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Generally PHNs will have practices install the CAT Plus products and run the scheduler each month, the data is de-identified and sent to the PHN where the data is aggregated on the Patient Aggregation Tool server known as PAT CAT. The data is then analysed and the PHN will provide feedback to practices. The PHN can look for trends and also unmet needs to help improve services in their catchment. This process is repeated monthly and helps form an accurate picture of the health needs of your patient, the practice, and the area.
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