ERROR

This error is possible for Best Practice Jade users.

SOLUTION 1

• Go to the Configuration windows in BP
• Click on Database-Setup third-party integration button 
• Select PenCS-Topbar in the list and save
• Restart All Topbar Services and try login

POSSIBLE OTHER REASONS FOR THIS ISSUE

The Clinical Database server firewall is stopping Topbar from connecting to the database

The Topbar Server is pointing to incorrect Database Server