ERROR
This error is possible for Best Practice Jade users.
SOLUTION 1
- Go to the Configuration windows in BP
- Click on Database-Setup third-party integration buttonÂ
- Select PenCS-Topbar in the list and save
- Restart All Topbar Services and try login
POSSIBLE OTHER REASONS FOR THIS ISSUE
The Clinical Database server firewall is stopping Topbar from connecting to the database
The Topbar Server is pointing to incorrect Database Server