Optional: Use Recall CAT SMS and voice messages for patient recall Full details are here: Recall CAT
After you have applied one or more filters and/or cross tabulations and have selected the group of patients of interest, you will see the choices for SMS Recall and other options at the bottom of the patient re-identification report. This can be applied to all of our CR or any custom search you want to perform. CAT Starting Point: The Patient Reidentification window displays your list of filtered patients Image Removed
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Customising Steps You can refine the selection manually by clicking the 'Refine Selection' button.
![](/download/attachments/43188250/worddavf7b9be16476a82015be4c5a7506cd23c.png?version=1&modificationDate=1562025015473&api=v2) If you click on "SMS Recall", the "SMS Recall" window will be displayed with the name of your clinic. Enter a message that relates to the purpose of the notification. There are a number of options under the inclusion criteria:
- Patients who have opted out of receiving SMS from your clinic are removed by default
- Linking your online booking system to the SMS recall
- Include the opt-out message in the SMS for patient to "STOP" receiving SMS notifications sent through CAT4
Clicking on "Send" will send the message to all patients with a valid mobile phone number in their record. A confirmation message will prompt you with the number of messages to be sent and the required credits. Click yes to send the SMS recall.
![](/download/attachments/43188250/worddav11a199a3e6907fd1073c64af40b61241.png?version=1&modificationDate=1562025015550&api=v2) After sending a SMS or Voice Message you will see a message like this one (for SMS)
![](/download/attachments/43188250/worddav2fbf7d357652561dfaa89e87b8b447d9.png?version=1&modificationDate=1562025015580&api=v2)
![](/download/attachments/43188250/worddav143d7b054c402f6daa696b004e29a93f.png?version=1&modificationDate=1562025015607&api=v2) For full details on the prompt history, click on 'Prompts' and select 'SMS and Voicemail'
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Recall CAT - Message History: http://help.pencs.com.au/display/CG/Recall+CAT+-+Message+History
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