ERROR

This error is possible for Best Practice Jade users.

SOLUTION 1

• Go to the Configuration windows in BP Jade
• Check if External Data Access is ticked for Clinical, Billing and Appointments
• if yes click on Setup third-party integration button 
• then select Pen CS in the list and save
• Restart All Topbar Services and try login

For practices running OCT2020 DU or later

POSSIBLE OTHER REASONS FOR THIS ISSUE

The Clinical Database server firewall is stopping Topbar from connecting to the database

The Topbar Server is pointing to incorrect Database Server