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ERROR


This error is possible for Best Practice Jade users.

SOLUTION 1

  • Go to the Configuration windows in BP
  • if yes click on Setup third-party integration button 
  • then select PenCS-Topbar in the list and save
  • Restart All Topbar Services and try login




POSSIBLE OTHER REASONS FOR THIS ISSUE

The Clinical Database server firewall is stopping Topbar from connecting to the database

The Topbar Server is pointing to incorrect Database Server