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Frequently Asked Questions –For IT
- Is CAT4 and/or Topbar compatible with ALL Clinical System/Billing System
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To find the Clinical and Billing system compatibility with CAT Plus tool, please click on the link below,
https://help.pencs.com.au/display/CG/Clinical+and+Billing+System+Compatibility
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Once CAT4 has been installed on the computer, it needs to be configured before collecting data in CAT4.
- CAT4 preferences are required to be configured before using CAT4. The below link will guide you through configuring CAT4 for the practice,
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https://help.pencs.com.au/display/CG/Setting+Your+Preferences
- CAT4 extracts can be stored in a shared drive and if there are more than one CAT4 user in the practice then you can configure CAT4 extract directory to a network drive or shared drive from the CAT4 preferences.
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Use the 'Edit > Preferences' option to set the same 'Extract Directory' for each user.
Please find information on how to configure CAT4 using the link below,
https://help.pencs.com.au/display/CG/Choosing+a+preferred+Data+Extract+Directory
If you require any further assistance, please contact Pen CS support on 1800 762 993 or reach us via email – support@pencs.com.au
- I am unable to install CAT4 on the workstation using the URL, is there any way to resolve this issue?
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If you are getting error while installing CAT4, please allow the below URL in your Antivirus or firewall.
http://install.pencs.com.au/ClickOnce/CAT4/publish.htm
Please add the URL to the trusted sites as well.
If you still find the same issue, please contact Pen CS support on 1800 762 993 or email us on support@pencs.com.au
- How large the CAT4 Extract file will be? And when CAT4 collects and saves data on the local machine, how much storage space it utilises?
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Steps to restart the Scheduler service – please access the link below for troubleshooting steps for CAT4 scheduler.
https://help.pencs.com.au/display/CG/CAT4+Scheduler+Offline+Troubleshooting
- What is the impact on the server while CAT4 collects data?
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Usually, Pen CS CAT scheduler configured to perform collection for the practice after hours.
Please note that Pen CS never recommends to collect data during the practice business hours. Because, when CAT4 does collection, it reads the information from the Clinical Database to prepare the reports which might slow down CIS (Clinical Information System) a bit (depends on how large CIS database is!, and what's the server configuration is!). Hence, if CAT4 user wants to perform manual collect, it is always best to perform after hours.
- What are the minimum system requirements for Topbar?
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Please visit the page below to get more information on minimum system requirements for Topbar:
https://help.pencs.com.au/display/TTG/System+Requirements+Topbar
- How to install Topbar on the client computer?
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There is a step-by-step guide available on our help page which will guide you through the Topbar installation on the workstation. Please find the installation steps with the link below,
https://help.pencs.com.au/display/TTG/Client+installation+steps
- I am unable to install the Topbar client on a practice workstation, are there any requirements for the Topbar client installation?
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